Earn More First Flight Requests Now; 7 Essential Videos from The Book of Outreach

  Thanks to each of you that communicated after last week’s BLOG requesting you let us know what matters most to you to be included in The Book of Outreach. Your suggestions are in. The book, Webinar series, and 27 videos are for you to help the safest and most worthy flight programs to earn first flight requests to provide those counting on you with the highest probability of a positive outcome. GET A HEAD START – BE FIRST TO LIFT OFF YOUR OUTREACH LEARNING If you truly desire to astonish your customers and earn more first flight requests –

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HOW BAD DO YOU WANT IT; A Call to the Outreach Courageous

I am in the final days of writing and organizing The Book of Outreach; How to Astonish Customers & Earn Flight Requests. 19 years in Critical Medical Aviation and 39 years in healthcare, nearly an entire lifetime Outreaching. The essentials for Outreach success are in the book, the companion Webinar series about to launch, and the Video-based online Learning Management System. If you truly aspire to be effective at Outreach what we have created will work. However – there may be some Outreach frustrations you may have or some challenges you are facing that you hope will be in our

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Ready To be “Awakened” Ready to be Inspired; Introducing Tim McCarthy…

Sometimes God or “The Force” or Fate – or Karma – you name it – brings individuals into our lives that awaken, inspire and propel us in positive ways we never could have imagined. Tim McCarthy is such an individual. I could readily write 10,000 positive words about Tim – he would however not want me to write one. He is that kind of remarkable man. So – all I will do is – ask – that – if you desire some wisdom – if you wish to awaken today – select the link “Second Thoughts” below and begin a

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Is Your Outreach Operating System Guided by the Right KIMs (Key Impact Metrics) – Better Be or Your Outreach Will Stall and Fail

AWESOME OUTREACH SYSTEM ELEMENTS – BUT HOW WILL WE KNOW WHAT WORKS – KIMs In our clinical, communications, aviation, mechanical and program management realms we have infinite metrics to measure to help us determine how we are doing. If we understand their implications – then use these and monitor consistently – we will be effective and succeed. The same goes for Outreach. The question is – each day – what Key Impact Metrics (KIMs) are you using to measure, monitor, course-correct and remain agile to be sure you are astonishing your customers to earn and stimulate flight requests? As it

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The Book of Outreach; How to Astonish Customers & Earn Flight Requests…Taking Flight Soon

Cover design by Mike Wohlwend & Kevin McCarthy After 19 + years creating Outreach methods – templates – systems and software to inform clinicians and technicians at flight programs throughout the USA on how to astonish customers and earn flight requests – THE BOOK OF OUTREACH; How to Astonish Customers & Earn Flight Requests (TBO) is taking flight soon. TBO also contains wisdom from more than 39 years on both sides of the Critical Medical Aviation equation where I was a customer working as a paramedic in the field requesting helicopters for incidents like motor-vehicle accident entrapments or as an

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Are You Producing Endorphins; If Not – You May be in Trouble – Here’s Why

    http://www.aignerchocolates.com/SearchResults.asp?Search=airplane&Submit=Search ARE YOU SENSING WHAT I SENSE WHEN I LOOK AT THESE AIGNER CHOCOLATES? You know the effect they will have – you know what they will produce… WELL – DO YOU PRODUCE ENDORPHINS? Imagine or recall what you feel and sense when you walk into a chocolate shop. Pause…really – close your eyes and imagine what you are feeling, smelling, anticipating and sensing – especially if the chocolate shop is your favorite – especially if you have a high degree of certainty that endorphins are soon to be produced along with many other positive and perhaps –

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Why Outreach Without a CRM = Outreach Without a Nervous System; A Set Up for Outreach Failure

WHAT IS CRM For professionals operating in Critical Medical Aviation – when we see or hear “CRM” – our cognitive reflex will identify and interpret this as; Crew Resource Management (or AMRM [Air Medical Resource Management]) For business professionals and professionals engaged in Outreach in Critical Medical Aviation – “CRM”  also represents Customer Relationship Management WIKIPEDIA’S DEFINITION OF CRM “Customer-relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales

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Marketing – Sales – Outreach – What’s the Difference; Smart Flight Programs Know

  Marketing – Sales – Outreach; What’s the Difference For clinicians and technicians in Critical Medical Aviation – everyone must be involved to some extent in Outreach. However – is it not the case – that most are highly confused – if not frustrated – if not enraged about just what it is they are to do and how to do it. Is this you? In the soon to be published The Book of Outreach 2019 – you will be provided everything you will ever need to know to be highly effective at Outreach. In the meantime – here is

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The 3rd Rule of Outreach: Be The Resource of First Choice; The Trusted Problem Solver

The 3rd Rule of Outreach;  “Be The Resource of First Choice; The Trusted Problem Solver.” Some Drummer Guy [This is a small excerpt from the soon to be published: The Book of Outreach 2019] Everybody has problems. Every customer has problems. Many kinds of problems. The problem is – when somebody is in sales – selling something specific – like a helicopter, or a medical device, or CRM software – they focus in virtually 100% on selling that to the customer. As they should – that’s how they get paid. However – in Outreach what is your focus? To understand

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