Amy the Experienced Yet Frustrated Outreaching Flight Nurse; Soon She’ll Have The Book of Outreach 2019 to Help

  “I’m failing at this! I got into flight medicine to treat critically injured and ill patients. Now my base manager tells me I must do Outreach. She said that Outreach is the new ‘Enterprise Skill-Set’ critical to our success just like Safety/AMRM and clinical competency.” “I understand why’s it’s essential. I know we need to have individuals at hospitals, EMS/Fire agencies, and Emergency Services Dispatch Centers making flight requests to us or there are no flights. If there are no flights, basically I’m out of a job that I worked long and hard to earn and one that I

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SECRETS OF OUTREACH MASTERS REVEALED; OUTreach INsights Episode I

  Outreach can be like a chess match at times. The fact is – organizations are competing to earn the trust and loyalty of customers and customers are a high-worth scarce resource in play. For more than 19 years – ThinkThroughTools has had the honor to work with Masters of Outreach. Key; work “with.” Our successes were achieved together – each bringing to the Outreach chess board and the client’s market space; Trust Commitment Intelligence Energy Systems Skill-sets and… A spirit of Win/Win (something at which some may scoff – yet something essential more than ever.) Above all – our

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No More Air Medical Transport; What Happened?

copyright Popular Science Magazine (a long long time ago) IMPOSSIBLE TO DO TODAY – BUT In his epic book – Paradigms – Joel Arthur Barked stated, “Ask yourself; What is impossible to do today – but if it were possible – would radically change your industry?” UBER – right! Because of exciting advances in myriad technologies – the day is coming where very little – if any – air medical transport will be required. We all know this. How far off is this – probably sooner than most believe. Faith Popcorn taught us all about “Terminal Trend Analysis” – the

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Don’t Kid Yourself – Your End is Near; Are Replacements Ready to Jump In

      FOR AUTHENTIC CRITICAL MEDICAL AVIATION  LEADERS ONLY: “DON’T KID YOURSELF!” YOUR END IS NEAR  Why is your end near? What is one of the most troubling trends challenging Critical Medical Aviation leaders? What is being done to intensely develop, support, promote and recognize authentic leaders – at all levels of your organization? What are you doing – hourly – daily – weekly – monthly ( not at some weekend leadership seminar once per year ) to assure key roles are never vacant or filled with individuals that are not fully ready to jump in – take charge

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UC Health Launches “These Hands” Tribute; RAR™ (Relentless Authentic Recognition) in Action

Congratulations and thanks to Kelly Martin, Senior Director, Internal and External Communications and all those working with her at UC Health for producing a compelling and inspiring recognition tribute to the hands, minds, souls and hearts of those engaged in efforts to “Keep Dreams Alive” in the Cincinnati, Ohio region. Our team at ThinkThroughTools / OutreachU ™ are honored that you chose to include our original song, THESE HANDS as part of your production. (Link to Video Located Below Lyrics) OUTreach and INreach at its Best = RAR ™ (Relentless Authentic Recognition)  Many individuals are craving authentic recognition; within your organization

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Are You Tightly Bound to Your Customer’s Neuroreceptors; Indefatigable Adhesion is the Key!

PATIENTS & CUSTOMERS; ALL HAVE NEURORECEPTORS – ARE YOU THE AGENT OF CHOICE We all know that pharmaceutical agents will bind to different neuroreceptors in patients. Their actions may activate – stimulate – or they may block or suppress. Similarly – various flight programs (agents) will bind to different neuroreceptors in different customers. What is it about your flight program that binds with the neuroreceptors of what kinds of customers? There are 4 Essential VACC MissonMetrics (Neuroreceptors) that Critical Medical Aviation customers have. Of which of these four are each of your customers most receptive? You’d better know! Your customized

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Do Your Customers Look at You Like This – You’d Better Hope So or You Are Toast

DO YOUR CUSTOMERS CRAVE YOU In this photo, Baxter and Bailey see something they crave… a dish of apples being offered to them. They are both naturally affectionate and loving beings – but – when apples are near – look out! HOW DOES THIS APPLY TO YOUR CUSTOMERS When we started our company in 2000 – one of the first things I did – all over the USA was to immerse and fly with our new Air Medical Transport clients. Why? What do you think every one of them told me when I was first asking about them? It was

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YOU MATTER; IS THIS WHAT YOUR BEHAVIOR SIGNALS TO OTHERS?

REMEMBER THE BLACKBERRY? WHO CARES…WHAT MATTERS IS YOUR BEHAVIOR WHEN YOU ARE WITH CUSTOMERS (This graphic may be dated – the principle it evokes is eternal) What could be more disrespectful to customers than to take a call, text or even look at your smartphone in their presence? What could be more disrespectful when with peers (who are also customers) than to ignore them when they are physically present and take a call, text or react to your mobile device? YOU MATTER Think about the message it sends when you are with others and you suddenly act as if their time

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FMICs (Flight Medics in Command) of Flying – Pilots Treat Patients – Comm Specs Now in Charge of Aircraft Maintenance; BRILLIANT IDEA!

What if tomorrow – the leadership at your Critical Medical Aviation program implemented the following decisions;   1. Flight Paramedics or Flight Nurses or Flight Respiratory Therapists will fly the helicopters or fixed wing. “Wow – let’s think – the cyclic will get me Internet access – right.”    2. Pilots will now treat all patients ” 80 mm/hg is a good thing – or a bad thing? “ 3. Comm Specs will take over all maintenance of the aircraft. “Now then – if I can work a CAD I can tune an engine for sure… cakewalk.”      How

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Helos for the Holidays; Innovative Outreach Using a Dysrhythmics’ ™ Medley

For the holidays – do you really want to Outreach in a unique way that will astonish your peers and customers? Hope so. Now you are going to learn about a wonderful holiday Outreach initiative that you could replicate or adapt – that is fun, highly engages your team with your customers and – could contribute to a worthy cause. For 2018 – Come on – don’t do boring – do different… LET YOUR OUTREACH SING! THE BACKSTORY; ADAPTING FROM THE ORIGINAL DYSRHYTHMICS ™ Some of you long-timers may recall a Medical Musical Comedy group called The Dysrhythmic’s™ and some may

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